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Customer Service

How to Buy

Online: Guthrie Woods Products uses a shopping cart system to gather the products you wish to order. Throughout the site, you may add items to your cart using the Add to Cart button. In some cases you may customize items on the product detail page (eg. engravings) .

Once submitted your order is reviewed by one of our staff to ensure the information is complete and to obtain actual shipping costs. You will receive an email notification (Order Confirmation) once reviewed and in advance of payment being charged.

By Phone: Telephone orders are also accepted. Please give us a call during regular business hours (Monday to Friday 9:00-16:00) and we will be pleased to assist you. We are closed on statutory holidays.

We also offer many custom products so please contact us for details.

Minimum Order Value

Please note there is a $25 minimum order value not including shipping and taxes. We reserve the right to change the minimum order values without notice.

Payment & Pricing

Orders paid by MasterCard, VISA or Interac e-Transfer will ship on our next regular shipping day. Payment can also be arranged by business cheque or money order, in which case goods will be shipped within 2 business days of receipt of payment.

Shipping & Delivery

Our regular shipping days are Monday and Wednesday. We make every effort to ship your order promptly, after your order has been confirmed and authorized. Special arrangements can be requested for rush orders.

We will always do our best to keep your shipping costs low. Orders are shipped via UPS Standard or Canada Post Expedited unless specifically requested otherwise.

Actual shipping rates will be detailed in your Order Confirmation. Depending on the products in your order, special packaging may be required which could impact the shipping costs.

We do not ship orders on weekends and holidays.

Returns & Replacements

Guthrie Woods Products Ltd. warrants that all goods provided will be free from manufacturer defects. If your order arrives damaged from shipment, it will be replaced under the following conditions:

  • GWP is notified with 10 days of receipt of the item that damage occurred;
  • A digital image of the damage is provided in the notification.

A replacement will be shipped at GWP expense.

If you are not completely satisfied with your purchase, returns will be accepted within 30 days of receipt of order subject to the following conditions:

  • goods have not been discontinued;
  • goods are in saleable condition (to be determined upon receipt of the return);
  • subject to a restocking charge of 15% of the value of the goods; and
  • return shipment is at the customer's expense.

No returns or exchanges will be accepted on customized items.

Updating Account Information
To update your contact information, log into the site using the Log In link on the top right, enter your email and password. If you are already logged in, click on My Account. You will be taken to your account page where you can select Edit beside the information you want to update. Make your updates and click the Save button to submit them.
Privacy

Guthrie Woods Products values the privacy of our customers and visitors to www.guthriewoods.com website (our "Website"). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on or through the Website. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at info@guthriewoods.com.

This page contains our most current Privacy Policy and we reserve the right to make changes from time to time. Your continued use of the Website will constitute acceptance of the changes.

Personal Information: We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information for the purpose of processing your order and maintaining our customer database. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, personalizing and improving our Website, fulfilling requests for information, fulfilling orders, administering accounts, producing and shipping the products that you order, and providing customer support. Your personal information will not be sold or distributed to any third party.

Non-Personal Information: Like most websites, we also collect non-personal information, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) address ("Non-Personal Information"). Non-Personal Information cannot be easily used to personally identify you. We use Non-Personal Information to track the use of our Website and for other internal purposes, such as providing, maintaining, evaluating, and improving our Website.

Ceremonial Sword Use and Safety
  • Swords and sabres are intended for ceremonial use only.
  • Blade tips are relatively sharp; exercise care during use.
  • The blades are not designed for impact and "fighting." While forged, tempered, and designed for flexibility and durability, ceremonial blades lack the toughness to withstand the heavy impact of "blade-to-blade" contact.
  • Do not use ceremonial swords for re-enactment fighting.
  • Horseplay may result in damage to the sword or, worse yet, personal injury.
  • Sword and sabre manual of arms is a developed and practiced skill. Do not be flamboyant when handling a drawn sword.
  • Children tend to have a natural fascination with swords and often mistake a ceremonial sword for a weapon. Supervise children closely and know that the misuse of a sword is dangerous.
Disclaimer for Colour Presentation
Colours represented on this website and its products may appear differently based on the monitor technology and software used to render the images. We have gone to great lengths in our photography and site design to portray colours as accurately as possible but we cannot guarantee colour matching.
Disclaimer for Links to External, Third Party Web Sites

Links to external, or third party Web sites, are provided solely for visitors' convenience. Links taken to other sites are done so at your own risk and guthriewoods.com accepts no liability for any linked sites or their content. When you access an external Web site, keep in mind that guthriewoods.com has no control over its content.

Any link from guthriewoods.com to an external Web site does not imply or mean that guthriewoods.com endorses or accepts any responsibility for the content or the use of such Web site. guthriewoods.com does not give any representation regarding the quality, safety, suitability, or reliability of any external Web sites or any of the content or materials contained in them. It is important for users to take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses and other potentially destructive items.

When visiting external Web sites, users should review those Websites' privacy policies and other terms of use to learn more about, what, why and how they collect and use any personally identifiable information.

All materials contained on this web site are protected by Canadian copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Guthrie Woods Products Ltd.

Permissions:

  • You may download material from the Guthrie Woods Products web site for your personal, non-commercial use only.
  • You may reprint or republish portions of text from the site but only if there is attribution to Guthrie Woods Products Ltd. and provide a link to our website.

Images displayed on this web site are the property of Guthrie Woods Products Ltd. and Dale Hogan Photography (unless noted below).

Images may NOT be redisplayed on another website without permission from Guthrie Woods Products Ltd. Unauthorized usage of images constitutes acceptance of our image licensing agreement and all associated fees.

Additional copyright notices:

  • In the News - images as noted
  • About Us - portrait of Col. James W. Woods - archive
  • Music - All CD cover reproductions
How to Contact Us
If you have other questions or concerns about any of our policies, please contact us.
 

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